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Purchase NLVM v.20 math activities software

Frequently Asked Questions



Ordering

How do I place my order?
We strongly encourage you to enter your order information into our website system, regardless of how you plan to send payment. Be sure to click ‘Process Order’ on the final order screen. An order not entered in the website can experience up to a 3-week delay.

Instructions for special types of orders:


How do I obtain your FEIN or a completed W-9 form so our school can set MATTI Math up as a vendor?
To request forms or information to set up MATTI Math as a vendor for your organization, click here.

How quickly will you ship my order, how will my product be delivered, how long will delivery take, and how much will it cost?
  1. Order Submission
    Enter your information in the website and the appropriate S&H Charge/Service Fee is calculated. Click 'Process Order' on the final screen to approve charges and submit your order.
    *If you submit a Purchase Order and type 'Quote' or 'Pending' in the Purchase Order # field, we will place the order on hold until you e-mail an approved PO# to us.
  2. Order Approval
    • Credit Card payment: Immediate
    • Check or Money Order: Within 1-2 weeks of receiving your mailed payment
    • Purchase Order: Immediate upon receiving school's approved PO#
  3. Order Processing
    • Download products paid for by Credit Card: Immediate
    • All other products: Generally within 4 business days of Order Approval
  4. Order Delivery
    • DOWNLOADS: E-mail delivery upon completion of Order Processing
    • SHIPPED CDs: Postal Delivery via U.S. Post Office (See chart below)

DestinationCD QuantityDelivery MethodDelivery Time
U.S.1-10First Class Mail2-4 days
U.S.15-90Media Mail3-10 days
U.S.100+Priority Mail2-4 days
Int'l1-10First Class Mail International7-11 days*
*Longer for some destinations

Can I download the NLVM Application over the internet?
Yes--click here.

Payment

To whom should my check be payable, and where should I send it?
Payments should be made out to MATTI Math and mailed to:
MATTI Math Payment Dept.
P.O. Box 6611
North Logan, UT 84341-6611
United States

What credit cards do you accept?
We are currently able to accept Mastercard and Visa payments through our online system only. Please note: Payments for Orders over $500 and Purchase Orders need to be made by Check or Money Order.

How much sales tax will be charged on an order in the U.S.? What if my organization is nonprofit and tax exempt?
MATTI Math collects 6.10% sales tax only on orders placed by Utah entities. In most other states, purchasers are responsible for submitting “use tax” on internet purchases when they file state income taxes at the end of the year.
If an order is being paid for by a Utah nonprofit organization, such as a public school, no tax will be added to your order if you put a checkmark in the box next to the “Tax Exempt” field during Checkout and enter your organization’s Federal Tax ID Number (FEIN).
Click to translate: Spanish, French
Please note: The NLVM Application is only available for purchase in English at this time. Notice will be posted on this website when additional languages become available.
International orders are placed via the website, the same as U.S. orders. You may purchase a download product for delivery over the internet, or CD product to be shipped U.S. Postal Service First Class Mail International. Shipping & Handling charges are displayed during checkout for you to approve before you click 'Process Order' to finalize your order.

How do I make international payment to MATTI Math?
All payments to MATTI Math for products and Shipping & Handling must be paid in U.S. currency. The amount you pay in your country's money will depend on the currency conversion rate at the time you make your purchase.
  • Your credit card may allow you to make a payment that is converted to U.S. funds. Your credit card issuer may charge a small fee for the conversion--Check with your credit card issuer.
  • You may be able to use a check from your bank or a money order for U.S. purchases. Check with the bank or money order vendor on the cost and international validity of ones they offer.

How do I pay import fees?
You are likely to need to pay customs charges that may include tariffs, international taxes and a service fee. These payments go to your country’s government, not to MATTI Math.
  • For shipped orders, each country usually collects these from the order recipient at the time you receive the package. You may need to go to your local post office to pick up your order and pay the customs charges.
  • For download orders, countries have differing policies for paying customs and taxes. It the responsibility of the purchaser to find out and comply with your country's regulations.
If you wish, you can research customs rates at Export.gov's Country-Specific Tariff and Tax Information page or by calling your local customs office.
For determining customs charges, the NLVM Application’s export classification is
HS 8524310070.




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